Ensure that you have not entered any special characters in the address field – some merchant pages may not be able to compute them

Your India Address is only meant to be your online shipping address, not your billing address, or any other delivery.

Sorry, we don’t accept cash on delivery.

If you buy more than one item within a single order, India merchants sometimes send the items in more than one package. Reasons for this include

• some merchants ship different items from different warehouses

• lack of stock availability of one or more order item(s) results in these item(s) being shipped later after they become available

Packages are usually updated into your account by the end of the next business day after arrival at your India Address.

There are cases where we are unable to assign the package(s) to a user's account due to

• the receiver's name not matching the account name or

• the delivery address being incomplete

If your packages are not reflected in your account within 2 business days after it has been delivered by the merchant, email us a copy of the merchant invoice and shipping tracking.

As this was a purchase that you made directly from the merchant, please check with them the status of your package. Check that you gave them your correct Indian Virtual Address.

We check all packages delivered to us and will inform you if your package is not in good order.

Courier will redeliver your packages to our office within the next 1 to 2 business days.

Contact the merchant to re-direct the package to your correct Indian Virtual Address. Please note that the courier will only take instructions from the you and the sender.

We accept payments in 135+ currencies.

No, we don’t. Only packages sent to us by online retailers will be accepted.

Orders may arrive in a disproportionately sized box with unnecessary packing materials. This increases your volumetric weight, leading to higher-than-necessary shipping charges. Shipping cost stacks up as more packages are received.

Consolidation services help you save up to 80% in shipping weight by transferring and combining the contents of multiple packages (of your choosing) to a box or bag of the lowest possible volumetric weight.

Yes

Sometime customers may not be able to buy form Indian E-commerce websites due to following reasons.

• If you don’t have an existing active account with Indian E-commerce websites

• You are unable to open an account with Indian E-commerce websites as you don’t have an Indian mobile number for One Time Password (OTP)

• Your overseas credit card not is accepted by Indian E-commerce websites

• If you are unable to find your item online

Under Assisted Shop N Ship services we remove these obstacles, giving you access to both Indian eCommerce websites and local shops.

You need to provide information of your items, you want to buy at our “Assisted Shop N Ship” sections and we will assist you in your purchase.

Online Shopping: No additional charges on purchase, customer need to pay following charges based upon method of payment.

• Credit card & Debit card: 3% Payment gateway fee

• Direct bank transfer to MyXBorder Account: No charges

Local Shops: 5% (min  200 INR) service charge of the order total and customer need to pay following charges based upon method of payment.

• Credit card & Debit card: 3% Payment gateway fee

• Direct bank transfer to MyXborder Account: No charges

Yes. You can edit or cancel your order only before you make your payment. Once you submit your payment, you cannot edit your order anymore; however, you can cancel your order until we process the purchase of your items.

In case of online purchase, cancellation of order possible if allowed by seller. However, there will be credit card/ currency conversion transaction charge will be deducted from your refund payment.

In case of local shops purchase cancellation of order is not allowed.

No. MyXBorder cannot export any chemical, drugs, peptides, biological media and animal, veterinary or human vaccines

No. MyXBorder cannot export controlled substances or any item that contains controlled substances. A controlled substance is any drug that is illegal or restricted for sale in India.

No. However, we can export it, if the battery is within the device / equipment or packaged with the device / equipment. There are restrictions on the capacity of battery.

No. MyXBorder cannot export any motorized vehicles.

Shipment of non-prescription medications allowed in only few countries, please contact us for any non-prescription medications shipment

Yes. We can export most medications, but they do require a prescription and it should not be banned in the receiving country.

All medications require:

1. Being in the original packing

2. Original Indian Doctor prescription on Doctor’s letterhead with Doctor stamp and registration number.

3. Branded medicines with oiginal signed Invoice indicating manufcaturing date, expiry date & batch number

No. MyXBorder will not export any product that appears to be a weapon, weapon part or accessory to a weapon.

We cannot ship any food items that are perishable (require refrigeration), labelled in a foreign language, or restricted for export by the Indian Food and Drug Administration. We also suggest that you contact your local customs office to inquire if food can be imported to your country, as it is often restricted.

MyXBorder can ship food items that are branded and are non-perishable.

Homemade food items are not allowed to ship.

No, we can’t ship perfume.

Prohibited goods are those which cannot be exported. Example: Explosives, Cash, Bullion, Ivory, Ammunition, Illegal goods etc.

Restricted commodities are those can be accepted with certain documents, such as Antiques & work of art, Stamps, Toy guns, etc.

Please contact us for any specific information regarding your country and the items you wish to ship.

Dangerous goods/hazardous materials are items that require special handling, additional packaging and labelling to be transported internationally.

These items may or may not be allowed to ship to your country. Shipping dangerous goods is country specific. Even if your country allows the import of an item, the carrier may not be licensed to handle and transport dangerous goods.

Items considered to be dangerous goods include: flammable items or items under pressure (e.g., hairspray, spray paint, lighters, nail polish and perfume).

Please contact us for specific information regarding your country and the items you wish to ship.

Yes. Cosmetics can be shipped provided they are not restricted in your country. If it is liquid/semi liquid in nature, we may ask customer to provide get additional documents (e.g MSDS, Lab report etc) from your seller and submit to us.

Yes. We ship liquid/semi liquid items as long as they are not restricted in the receiving country or fall under the prohibited category of items. We may ask customer to provide get additional documents ( e.g MSDS, Lab report etc) from your seller and submit to us.

No, we cannot ship Agarbatti/Incense.

No. Any form of precious metals are banned to be exported from India.

Ghee import in certain countries is not allowed. Shipping of Ghee to an International location separately is possible only if the customer is ready to take the risk of the destination's customs duty

Dry fish can't be exported as an individual courier overseas. However, if you are a trader, you would require an IEC copy and a trading license to ship fish or any other animal abroad.

The shipping of Sandalwood is strictly prohibited to abroad as per the guidelines of Government of India, Directorate general of foreign trade. So, we do not ship Sandalwood overseas.

No, Nicotine can't be shipped to any country.

Below charge is applicable for all transactions

• Credit card & Debit card: 3% Payment Gateway fee

Yes, however there will be an additional fee of INR 1000 for address change

Shipping weight is determined by volumetric and actual weight of a shipment – whichever is greater.

Volumetric weight is the ‘volume’ a package occupies. (ie, the physical size of a package).

Volumetric weight is calculated by the length x height x width of a package and dividing the result with a volumetric factor.

International shipment volumetric weight (kg)=length x height x width (all in cm)/5,000

Demostic shipment volumetric weight (kg )=length x height x width (all in cm)/2,700

The actual physical weight of a package is its actual weight measured in kilograms. In international shipping, how much space a package occupies (volumetric weight) in a cargo hold is as important as how much it weights (actual weight). Large packages, even if they are light, take up more space in an aircraft. This is why shipping companies take the volumetric weight into consideration.

If the volumetric weight exceeds the actual weight, you will be charged the volumetric weight.

No, all imported goods are subject to a country's customs and duties.  Shipments are delivered with dutyunpaid (DDU). This means duties and customs will not be included in your MyXBorder shipment charges. Duties and custom payments will be made by you to the courier delivering your package.

Please refer our Duty &Taxes section for esitimated duty and taxes in your country.  

As limits and regulations vary in different countries, we encourage you to check on the website of your country's governing authority.

Yes, we can arrange pickup from any city in India. However there is  additional pickup charges of INR 85/kg.

After receiving shipment payment, we will pick the package in 2-3 days.

No, we don’t provide packaging services for pickup shipments. Customer is responsible for proper international packing of the items.

Packaging services are only provided for “Shop N Ship” and “Assisted Shop N Ship” services.

Customer is responsible to provide following documents

• KYC document of shipper
• List of items with cost of each item.

Weight and dimension will be checked after pickup and in case the weight and dimensions are different from what customer has provided, the shipping charges will be adjusted accordingly and any additional cost will be required to be paid by customer.

Below is our Standard shipment time (from our office),

• Asia: As soon as 3-4 working days (After receiving shipment payment)

• Europe/ USA/Canada:  As soon as 5-7 working days (After receiving shipment payment)

• Australia, New-Zealand: As soon as 5-7 working days (After receiving shipment payment)

• Other Countries: As soon as 7-9 Working days

Pickup services for international shipments

• Pickup will take 2-3 days after receiving shipment payments

• After pickup, the above country wise shipment time is applicable.

Note: Above delivery time is affected due to ongoing Covid situation. 

No, insurance is not covered under of charges. MyXBorder will not be responsible for damages during shipment.

IATA (International Air Transport Association) regulations prohibit items that may cause danger, damage or delay from international shipping. Please note sample sizes (if applicable) are also subject to the same restrictions. Items include (and are not limited to).
You will be held responsible and liable for paying any related cost occurred should you choose to ship these items. All shipments must comply with the import laws of the country of your shipment destination.
We shall not be liable for any loss, damage, destruction of such prohibited product. When in doubt, please contact MyXborder for support